9 Common Myths about Instant Messaging Apps
As an executive in your company, you could spend a considerable amount on costly CRM/ productivity software, but it produces little improvement and does not make any significant shifts. Were you looking for an option that could be easily modified to meet the needs of your employees and customers?
Sometimes, the idea of using an application can create a lot of opposition and confusion. Therefore, it is essential to go at these myths and misconceptions to determine whether they’re true. Do they have any actual use and are supported by solid evidence? Are they merely an unsupported set of stories of a handful of people who are being marketed as irrefutable truths?
No matter how costly the application is, if the employees do not use it properly to get the most effective results, no amount of apps or software will make a difference in your company.
Let’s take a look at some myths and facts regarding IM applications, starting with the facts.
Myth #1: WhatsApp is the gold standard in IM applications
Because most people heavily utilize WhatsApp for quick, real-time, efficient communication, they end up thinking that there is no IM application that is better than it. Of course, this could be true, but only for consumer-grade apps.
Business IM applications require a distinct set and approach to work. Thus, the features you see in WhatsApp will be available in an enterprise-grade one, albeit customized to suit the professional working environment.
Myth #2:That instant messaging apps can be harmful to job
They do. But they’re only beneficial if you’re making use of the correct ones. You can be assured that your employees will not use Facebook Messenger to connect. They will be distracted. The chat room must be productive and conducive to work so that they require an environment offline.
Enterprise-grade instant messaging apps can meet this need. These applications are created for quick and real-time conversation in the workplace and allow you to contact your colleagues and clients, whether individually or in groups. Google+ Hangouts, WeChat Work, and Slack are among the top choices for using IM in business.
Myth #3: The idea that instant messaging apps are only for mobile devices work for desk-based jobs
The beauty of IM apps lies in their ability to work regardless of the location of the user. IM apps allow employees to communicate seamlessly, regardless of whether they are in-office or remotely.
Furthermore, because these apps work on various platforms like desktops, laptops and mobiles, users can be connected regardless of the device they use and still be able to get work done. In today’s world of constantly-on mobile connectivity, this location freedom is essential since 70% of employees’ use more than two hours per week on company information using mobile devices.
Myth #4: The more efficient an IM app is costlier
This purchasing and behavioral trend aren’t only restricted to apps. We think that apps that are priced higher provide more value. The IM app that is the most suitable for you and your business may not be the most expensive.
Individuals and businesses who purchase costly IM apps find that they do not optimize their tasks. Instead, they’re stressed and less productive. So choose security and functionality over flashy features when possible.
Myth #5: You need to compromise on security to use an IM chat in your business processes
For businesses, security is the top priority, and it is this very concern that prevents the investment in IM applications even though it’s not that way.
If you are looking at WhatsApp as the standard IM app and you are not satisfied with the standards it has set, then you are wrong. WhatsApp is a popular app for consumers that don’t offer the same level of security that an enterprise app does.
These apps are developed by individuals who are aware that sensitive information is communicated and shared constantly. Therefore, it is essential to secure it and ensure it is safe.
Myth #6 – Video calling and other features for collaboration are a distraction
Meetings can consume an enormous amount of time in the office. Atlassian found that nearly 45 percent of employees are overwhelmed with the number of meetings they need to attend.
Particularly for remote employees rushing to attend the meeting in time, sitting through the meeting, and then returning to their home or field to finish their task is a waste of time and energy.
Video calling, along with other collaboration tools like screen sharing, are available to help. With video conferencing, one can meet with a team of global members to discuss agendas and ideas. There is no need to travel or leave, which results in better use of time.
This global gathering is especially important when you plan an international-scale campaign. Everyone has the chance to share their thoughts, debate, discuss and stray, and finally choose. You’ll also get diverse perspectives than the case if everyone was in the conference room.
Myth #7: You have a chatbot
This only applies to chatbots that pull. These chatbots will answer questions from employees or entertain them.
The other kind of chatbots, also known as push chatbots ones that can be a distraction. These chatbots can request information, start conversations or even encourage users to do something. These kinds of actions are detrimental to IM apps. Chatbots that push are becoming increasingly popular. Therefore, you’ll need to be vigilant regarding this type of feature.
Myth #8: It’s a mistake to put money into IM applications. They do not produce results
Instant messaging apps will change your workforce and the productivity of your employees from the ground up, and you’ll see it reflected in the day-to-day operations as well as in the big picture.
Myth #9: It’s hard to manage IM apps in a professional environment
It won’t be easy to manage the app and employees who use the WhatsApp Business Communications app, a consumer-grade app.
If you select an enterprise-class IM application, it will add value to your daily business tasks. For instance, one of Slack’s basic features is the ability to create channels. Anyone can make a public channel. Conversations can be searched and available in this workspace. Only those invited to join private channels can access these channels.
In conclusion, IM apps can help increase productivity by utilizing collaboration features to help speed up the implementation of business processes, ensure the security of your business, gain a certain ROI, help every kind of employee work better, and ultimately enhance the value of every day and long-term business processes.
A team chat becomes mandatory in large organizations when so many employees are involved in so many tasks. A team chats app will not only improve communication but also performance will be higher as no time will be wasted. Ultimate Business System (UBS) provides a highly effective chat platform that improves engagement in the organization.